Jumat, 13 November 2009

SERVICE STRATEGY

SERVICE STRATEGY

Goals

•  Design, develop and implement service management, as a
strategic asset;
•  Organizations in a position to handle costs and risks associated
with their service portfolios; and
•  Key Role: Stop and think about WHY  something has to be
done, before thinking HOW.

Objectives

•  Design, develop and implement service management as a
strategic asset and assisting growth of the organization; and
•  Define the strategic objectives of the IT organization.

Processes

•  Financial Management;
•  Service Portfolio Management; and
•  Demand Management.
Financial Management for IT Services
•  To provide cost effective stewardship of the IT assets and the
financial resources used in providing IT services;
•  The process of budgeting, accounting and charging for IT
Services;
•  To be able to account fully for the spend on IT Services and to
attribute these costs to the services delivered to the
organization’s customers; and
•  Using FMIT to provide services with cost transparency (e.g. via
service catalogue) clearly understood by the business and then
rolled into the planning process for demand modeling and
funding is a powerful benefit.