SERVICE STRATEGY
Goals
• Design, develop and implement service management, as a
strategic asset;
• Organizations in a position to handle costs and risks associated
with their service portfolios; and
• Key Role: Stop and think about WHY something has to be
done, before thinking HOW.
Objectives
• Design, develop and implement service management as a
strategic asset and assisting growth of the organization; and
• Define the strategic objectives of the IT organization.
Processes
• Financial Management;
• Service Portfolio Management; and
• Demand Management.
Financial Management for IT Services
• To provide cost effective stewardship of the IT assets and the
financial resources used in providing IT services;
• The process of budgeting, accounting and charging for IT
Services;
• To be able to account fully for the spend on IT Services and to
attribute these costs to the services delivered to the
organization’s customers; and
• Using FMIT to provide services with cost transparency (e.g. via
service catalogue) clearly understood by the business and then
rolled into the planning process for demand modeling and
funding is a powerful benefit.